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0x8004210A | 0x800CCC0D | 0x800CCC0E | 0x800CCC19 | 0x800CCC79

How to deal with error number 0x800CCC19

There is a problem in Outlook Express 6 with certain file attachments (or technically called MIME types) when they appear in your POP3 mailbox. Your connection to the mailserver will then time out. The solution is to download the Internet Explorer 6 Service Pack 1 from Microsoft which should fix the problem. Please see this link to Microsoft OE6/SP1.

Using OE6 with Norton Antivirus or McAfee products

If you have already installed the SP1 for OE6, this problem may still occur when the following conditions are met. First, you have Norton Antivirus 2003 or 2002 installed. Second, you have "Scan incoming Email" and "Scan outgoing Email" turned on. Note that this may also be true when you use McAfee software products. To prevent this problem when you use NAV and Outlook or Outlook Express, follow the steps below to turn off e-mail scanning.

  1. Quit Outlook or Outlook Express.
  2. Start Norton AntiVirus
  3. Click Options. If a menu appears when you click Options, click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
  4. In the Internet section, click Email.
  5. Click to clear the "Scan incoming Email" and "Scan outgoing Email" check box.
  6. Click OK and close NAV.
For additional information, you can also visit this link to the Symantec Web site.

Special note

It is also reported that a certain version of the Panda antivirus software is also having this problem. (Special thanks to Claes Barnsten for providing us this very valuable information.)

If you have any further questions, please contact our support team.

Important disclaimer

Wyith Limited d/b/a provides third-party contact information to help you find technical support. This contact information may change without notice. We do not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Wyith Limited. Wyith Limited makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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